(Terms)
Written to be read: what you are buying, when the contract starts, who does what, and what happens when something goes wrong.
Last updated 1 August 2026
01
Prices include VAT and are shown in BDT. The stock count on a listing is the count in our warehouse at the time the page was served.
If a unit sells out between your order and our confirmation, we tell you immediately and refund in full — we do not substitute a different model without asking.
02
Placing an order is an offer to buy. The contract is made when we send the confirmation message with your order number, not when the basket is submitted.
An obvious pricing error — a decimal point in the wrong place — does not bind us. We will tell you the correct price and you can withdraw.
03
Delivery is ৳350, free on orders of ৳30,000 and above. Inside Dhaka and Chattogram we deliver with our own vans in a two-hour slot you choose.
Installation is ৳800 per unit and includes the bracket, pipe and consumables. Our engineers will not install onto a surface they judge unsafe, and will tell you why.
Somebody over 18 must be present to receive an appliance. If nobody is there, we re-deliver once at no charge.
04
Cash on delivery is available up to ৳80,000. Above that we ask for a 20 percent advance, so the van is not carrying a large amount of cash.
Instalments are available on baskets above ৳20,000 over 3 to 24 months. We add no interest; your bank may add a processing fee, which is shown before you confirm.
05
Every unit carries the manufacturer warranty, registered to your order at delivery. We handle the claim: we collect, the brand repairs, we return.
The warranty does not cover physical damage, voltage surges where a stabiliser was recommended and not used, water ingress, or repair by anyone else.
06
You may cancel free of charge until the van leaves the warehouse; you get a message when that happens. After delivery you have 7 days to return an unopened unit.
A unit that arrived faulty is replaced, not repaired, if you tell us within 72 hours. An air conditioner that has been mounted and gassed can only be returned as a warranty claim.
07
We are liable for damage our engineers cause during delivery or installation. We are not liable for loss of income, spoiled food beyond the value of the appliance, or consequential loss.
Nothing in these terms removes rights you have under consumer law.
Template wording, written for a demo store and not legal advice. Have it reviewed for your jurisdiction, and send questions to hello@electro.example.com.